Customer Support

Customer Support

We understand that when you have a question about the software you are using, it needs to be answered immediately. The experienced Ulysses team is on hand to answer any queries about the software, from “how do I” and “which way is best” to detailed technical queries liaising with the organisation’s IT department. Our standard is to answer the telephone within three rings, and if we cannot provide an answer immediately we will get back to you.

We like to work in partnership with our customers and listen to their feedback, which to us is invaluable to informing the services we provide. With regular user group meetings and development forums, we engage with our customers to support them fully in their use of the System.

Responsive

Responsive

One of our strengths at Ulysses is how quickly we respond to our customers’ requirements.

All of the Safeguard software is developed by us and therefore we can reassess development plans and decide priorities based on national initiatives and customer needs. We listen to every request made; if it is a question of usage and we will work with the customer to review processes.

If the requirement involves an enhancement that is in keeping with the software, it is brought into the development plan under our support agreement with the customer.

Making Sense of Software

Making Sense of Software

For staff to fully engage and get the most from software, it needs to be easy to use and intuitive. We recognise that people take ownership of software if they feel it has been designed with them in mind. Safeguard is highly configurable and can be mapped to the organisation’s workflow, following logical steps and processes. Our customers are actively encouraged to give us feedback on their experience of using Safeguard.