Patient Safety Incident Management System (DPSIMS)

A project is underway by NHS Improvement to replace the National Reporting Learning System (NRLS). Ulysses is part of this development to ensure that the process of uploading from our system will be seamless. We are moving forwards with NHS Improvement on the Beta stage which will be available in September 2018. The attached presentation has been shared by NHS Improvement. Regular updates are posted by Lucie - Patient Safety Lead for DPSIMS on Twitter @LucieNHSSafety


Ulysses Excellence Reporting

Excellence reporting promotes positive reinforcement and praise. Staff morale correlates with better patient experience. Richard Hixson - Consultant in Anaesthesia and Critical Care at County Durham and Darlington NHS Foundation Trust has written about his organisations use of this very useful tool within Ulysses Incident

Ulysses Webinar: Mortality Review

Under the National Guidance on Learning from Deaths released earlier this year, Trusts are required to investigate a proportion of Expected Deaths in addition to Unexpected Deaths. There is also a requirement for the review process itself to be structured to identify and share Recommendations and Learning.

We have been in contact with the Health Quality Improvement Partnership who are involved in the NHSI initiative into mortality review and reporting.
The preferred option is not to introduce another system to capture this information, but to use the systems and processes already in place where much of the information required is already captured.

There has been a lot of interest in this subject, and therefore we are going to hold a webinar to discuss this approach in general on:

Monday 16th October at 14:30

The webinar will also include a presentation from one of our customers already using Ulysses Incident for mortality reviews.

Please email if you wish to join in the webinar, we envisage it will last approximately 30 - 45 minutes.

Ulysses Incident

Ulysses Incident provides a straight forward and easy to use web-based solution for the reporting of all Clinical and Non-Clinical Incidents and Accidents, Near Misses and examples of Excellence. This includes Patient, Staff, Information Governance & Security events.

The pages are tailored to the type of Incident being entered, avoiding unnecessarily long forms that dissuade staff from reporting. Anonymous reporting is available so that Incidents involving employment issues can be entered e.g. unsafe working conditions, harassment / bullying. Managers access the information for which they are responsible, having a clear view of the Incidents / Near Misses that have occurred and the actions that need to be completed.

Action Plans can be tailored to the individual incident, or identified as part of the Service Improvement activity within the Organisation. The Lessons Learned module ensures that learning is disseminated to reinforce positive processes and prevent mistakes being repeated. Information recorded is then shown in dashboards, tailored for the user as they log in to the system.

Our users include NHS Organisations (NHS Trusts, CCGs, CSUs, Ambulance Trusts), Charities, Hospices, Independent Providers, Fire Services and Councils. The system is scalable, configurable and adaptable for use in any size Organisation.

Ulysses Incident

Ulysses Audit

Ulysses Audit supports the Organisation in demonstrating that their Quality Strategy is effective by providing evidence based information. Organisations use the process of auditing to monitor compliance against national and local standards, the results and conclusions are used to improve patient care and outcomes. The results can be used to inform the risk registers and the risk profile for the organisation. In addition, when changes are implemented, the re-audit feature is used to ensure improvements are sustained over time. Reports can be produced based on the audit results, clearly showing upward or downward trends and identifying where additional resource is required. Therefore this enables the organisation to demonstrate to Commissioners, the Care Quality Commission and other external organisations that evidence based care is being provided.

For more details please contact us 02392 440540

Ulysses Audit

Ulysses Alert

Due to the increase in the amount of information to be disseminated and the number of Alerts issued from external agencies, managing the communication process and keeping a full audit of individual responses and actions has become increasingly complex.

Ulysses Alert manages and audits the communication between the Organisation’s Information Lead, the coordinators and the staff who determine and implement the actions. The Lead can send email reminders when target dates are nearing and reports can be manually or automatically produced showing performance against targets. Use Ulysses Alert for the dissemination of any information, such as policy documents, NICE Guidance, FSN’s (Field Safety Notices) from external agencies e.g. MHRA (Regulating Medicines & Medical Devices). Security within the system ensures that Alerts are only viewable by appropriate staff members.

Ulysses Alert

Past News

Ulysses User Group Meeting for Customer Services

We have arranged three meetings for Ulysses Customer Services. On the day we will be covering recent enhancements and future development plans.

The meetings will be held at the following venues.

HavantWednesday 26th AprilUlysses offices
StaffordWednesday 3rd MaySouth Staffordshire and Shropshire Healthcare NHS Foundation Trust (St Georges Hospital)
NewcastleThursday 11th MayNorth East Ambulance Service NHS Foundation Trust (Trust Headquarters)

Ulysses User Group Meeting For Ulysses Incident

We have arranged three meetings for Ulysses Incident. We will be covering recent enhancements and future development plans. NHS England and NHS Protect will be attending all meetings to discuss NRLS and SIRS reporting.

The meetings will be held at the following venues.

HavantWednesday 7th DecemberUlysses offices
BirminghamTuesday 31st JanuaryNational Motorcycle Museum
BasildonThursday 9th FebruaryBasildon and Thurrock University Hospitals NHS Foundation Trust

Hospice UK Annual Conference

The annual conference 'the art and science of hospice care' takes place on 10th to 12th November 2015 at the ACC in Liverpool. We are part of this three day conference, come along and see us at booth 6. Hospice UK

The Ulysses Ulysses System is used widely across the healthcare market and recently expanded into Hospices. East Anglia's Children's Hospice use our incident reporting and management system, read their case study here

HSCIC – New KO41a reporting

In May 2015 we released an update for the Ulysses Customer Services module and the new quarterly reporting process for KO41. The submission for quarter 1 2015/16 is required before the end of August and our customers have been using this new upload process successfully.

Ulysses Alerts Module & Management of Serious Incidents (SI’s)

All customers have been invited to our user group meeting on Tuesday 10th February in Birmingham.

We will be discussing the Alerts module and the management of serious incidents (SI"s).

If you have not received your invite please email and we will forward an invitation to you.

Patient First, Preventing Harm Improving Care

This inaugural event has been developed to play a major role in connecting managerial, medical and clinical leaders with those that can provide both advice as well as tangible solutions to support the delivery of better patient care.

The event takes place at London ExCel on Wednesday 26th & Thursday 27th November, come and meet the team on stand C57.

Safeguarding Vulnerable People

All customers have been invited to our Development/Networking meeting on Tuesday 22nd July in Birmingham.

We will be discussing how the Ulysses Incident & Vulnerable People modules meet your requirements, how the system could be improved, statutory fields, questionnaires, reporting to other bodies, staff feedback, and different levels of safeguarding incidents.

If you have not received your invite please email and we will forward an invitation to you.

Ulysses Customer Services

All customers have been invited to our Development/Networking meeting on Tuesday 8th July in Birmingham.

We will be discussing how the Ulysses Customer Services module meets your requirements, how the system could be improved, your use of the module as a case management system, medical revalidation and reporting to the CCG's.

If you have not received your invite please email and we will forward an invitation to you.

National User Group Meeting

The inaugural Ulysses National User Group meeting is being held on Thursday 5th December in Birmingham and all users have been invited to attend.

The latest release of Ulysses plus other developments will be discussed at the meeting; with over 150 attendees already confirmed we are expecting this to be an excellent event and a great opportunity for knowledge sharing within the Ulysses community.

Route Cause Analysis (RCA)

Ulysses Incident includes the RCA module. The allocation of RCA investigations is either automatic within the system based on ‘rules’ or the organisation can allocate an investigator from a directory of staff ensuring that investigations are equally distributed among those trained in RCA.

Based on the Route Cause Analysis fishbone template investigators are taken through three steps that allows them to identify the chronology of events, contributory factors, route causes and details around being open.

Standard reports within Ulysses allow the investigator a choice of outputs for an RCA, to include/exclude the chronology and details from the original incident.


The Questionnaires have become an integral part of incident reporting, gathering additional information either at the time of the incident, or later as part of the further investigation or RCA. Questionnaires are used for diverse purposes such as Cardiac Arrest, Pressure Sores/Ulcers, Violence and Aggression, Sickness Absence and Falls. They can be allocated to individual staff via the Web Incident Management, for example Occupational Health could be requested to complete a form to provide additional information for a staff accident.


Ulysses Asset Management provides a comprehensive register of all assets, both medical and non-medical within the organisation.

The system allows Managers to take responsibility for updating and managing equipment records for assets within their areas. This includes the movement of equipment between services and locations, a service history, warranty and documentation. For organisations that have their equipment serviced externally compiling an asset register ensures they are not being charged for equipment not in use or donated to another service provider e.g. charity

Reminders ensure that owners/managers are informed when equipment is nearing the end of its life, out of warranty or due a service.

Customer Services Web

Ulysses Customer Services collects patient feedback both within the organisation (Local Resolution) and after the service user has gone home.

Many pages can be designed, each with different information and guidance to serve different purposes. For example, links could be setup on the Organisation’s main web site inviting service users to give feedback, signposting to different pages for positive and negative experience: Tell us what we did right    Tell us what we did wrong. In addition, a Local Resolution form could be accessed from the intranet for staff to enter details of issues resolved locally.


A new module is being developed so that any member of staff can raise a Safeguarding Alert for a vulnerable person via a web page. This is managed through the Safeguarding module by the appropriate lead within the organisation. Please contact for further information.

NRLS Dataset Version 2

NRLS dataset version 2, enabling more in-depth analysis of pressure sores and maternity incidents, has been rolled out by Ulysses. In conjunction with the NHS Commissioning Board Special Health Authority, we are helping with the small amount of remapping required.

SIRS Reporting

Ulysses Incident has an automatic upload process to NHS Protect Security Incident Reporting System (SIRS).